edf40wrjww2CF_PaperMaster:Desc
Interpersonal Skills I have Demonstrated
There are a number of situations where I would have used interpersonal skills. One of the main places where I will use them would be at my part time job at New Look in Southend. My role within the team is as one of the people who has worked there the longest, and although I am not a trained supervisor I am usually able to help if there is a problem on the shop floor and the manager is not available. As I work in retail I need to be able to use interpersonal skills within the team, and with customers.
The goals of the team is to provide a high level of customer service and to offer customer quality products at low prices. It is important that we are able to serve customers quickly, as at certain times of the day it gets very busy and we are only a small store, and are unable to cope with the amount of people in the store at the time. A major reason why there would be a problem with moving customers through the shop quickly is when there is a problem at the tills, and one of the members of staff are unsure what they should do. It is because this that a supervisor is needed on the shop floor at all times. This is not always possible especially on weekend as managers are often need in the office, or are in meetings off the shop premises. Therefore on weekends we have a large number of new staff, and I am often the person who has been their the longest and has the most experience in the shop.
One of the main reasons why I am asked for help by other staff is when they need help with the returns policy. If they have had a customer approach the till with an item they wish to return, for example without labels, or without the receipt then they might be un ...