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Prospects; Restructuring Kodak
LEAD: The Eastman Kodak Company announced a major restructuring aimed at paring costs following a weak second quarter. The company will cut 4,500 jobs this year and will sell some of its business units. There will also be a wage and salary freeze for 1990. Kodak's poor showing comes after its $5.1 billion purchase of Sterling Drug Inc.
The Eastman Kodak Company announced a major restructuring aimed at paring costs following a weak second quarter. The company will cut 4,500 jobs this year and will sell some of its business units. There will also be a wage and salary freeze for 1990. Kodak's poor showing comes after its $5.1 billion purchase of Sterling Drug Inc. last year. Two customers, an analyst and a corporate strategist offer advice to Kodak. Michael L. Horowitz Vice president, Kenmar-Camera Corporation, Great Neck, N.Y.
Kodak needs to provide more support from its technical people. The company is very innovative with its film, but it doesn't provide product support. In the past, it was different. Kodak's technical representative used to take calls at his home at night and on the weekend. When he was on vacation, he would leave the number where he could be reached. Those days are gone.
Now they don't even send out brochures or technical information and they don't tell us when they made a bad product batch. The first batch of 120 Kodachrome in late 1986 was bad and it burned a lot of people - but Kodak didn't tell us. Fuji, on the other hand, has very good technical support. I sold a bad batch of Fuji film and they replaced it and they were everywhere - all over the customer. Anthony Loew Professional photographer, New York.
I wish that I could use one of ...