1) focus on the needs of our customers and our users. every minute and every dollar you spend on managing internal conflicts and friction is a minute and a dollar that is not spent on figuring out how to best meet the needs of our customers.
2) hire smart people and give them the authority and autonomy to do their jobs well, within our resource constraints.
3) encourage information to flow freely and give people the tools to understand what that information means. the more you know about our performance and financials, the more you understand, and the smarter your decisions will be.
4) encourage everyone to think like owners, and give them a real stake in the long-term success of growing the value of the company
5) encourage people to take chances, calculate risks and knowingly take them even if it means there's a chance of failure. accept and admit mistakes, learn from them, and don't make the same mistake again. better to ask for forgiveness than for permission if you have to make a fast decision.
6) take personal and individual responsibility. if you see a problem, fix it or figure out when is the best time to fix it. if you make a promise to a colleague, a customer, or anyone, keep it. if you can't deliver when you said you would, tell the person who's counting on you as early as you can, and always before they are expecting it.
7) we are many people with different life experiences, different styles, and different responsibilities. Different perspectives make us better and make our decisions wiser, but the differences always create conflict. expect the conflict and handle it professionally, focused on the goal we are trying to reach. respect others' time and priorities. if you have a problem with a person, deal with it direc ...