edf40wrjww2CF_PaperMaster:Desc
Management and Leadership
Target Rent a Car is a nation wide company that has been serving tourists from all countries for more than 40 years. Target Rent a Car motto is “We aim to please” and the most important part of Target Rent a Car is the Vision. In more than 40 years of service, Target has had a lot of different managers and leaders along with always empathized in giving the best customer service. Good leaders and managers make all this come true. There are some differences between being a leader and a manager. Leadership is about creating a vision of something that could be and adopting a culture that can sustain this vision. A leader just needs to sustain this vision so well that others can buy it. (Journal of Higher Education Policy and Management Vol.26, No. 3, November 2004).
Managers are responsible to supervise and take charge of the activities and productivity of their workers. They play an important role in managing the performance of their staff. They are also involved in employee selection, career development, succession planning and working out compensation and rewards. They are responsible for the growth and increase in the organizations finances and earnings. A manager makes organizational decisions and handles a variety of problems that arise on a daily basis. They must identify the problem; create choices and an alternative course of action. In Target Rent a Car a manager is responsible to deal with any situation a customer can bring by giving the best customer service and making sure the customer is satisfied. By following company policy the customer would feel satisfied and willing to come back.
The managers role ...