edf40wrjww2CF_PaperMaster:Desc
October 20, 2008
Name
2789 Aviara Parkway
Carlsbad, CA 92008
Dear Mrs. Name,
Thank you for your letter regarding the three debits adjustments of your checking account.
We have pulled out your statement and looked into it regarding the three debit card transactions under the same transaction reference number, 1440022-22839837109, for which you believe that they could be a mistake. We are happy to assist with this type of issue. For the transaction reference number, it changes daily, not hourly, so multiple purchases made on the same day often carry the same number. Also, the three different debits amounts ($23.02, $110.95, and $47.50) indicated that the card was not a result of repeated card swipes. In addition, we had contacted Ronson Tibbits, the manager of Wilson’s Gourmet, who confirmed that he had no problems with the credit card equipment.
Based on our initial investigation, these charges did not seem to be result on a bank or merchant error. We are not able to adjust the three debits of your checking account now. However, if you still think there is a mistake, please feel free to contact our fraud and investigation unit to see if there are other complicated issues such as identity theft involved. Their contact number is
1-800-385-1404
We consider you a most valued customer and hope you continue as a Union Bank of California customer. We look forward to serving you. If you have any further questions, please don’t hesitate to contact us.
Sincerely,
Name
Operations Officer
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