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Running head: LET IT POUR CASE STUDY
Let it Pour Case Study
MGT 350
Vicki Van Horn
June 8, 2005
Let it Pour Case Study
Today is Chris' first day as Executive Assistant, at Faith Community Hospital. Although the sky is grey and it's pouring outside, it seems that his spirits can't be brought down. That is, until he gets called in to meet with his new boss. Then, the reality of his new profession begins to weigh down on his shoulders. His boss, Pat begins to explain to Chris how the hospital is facing many challenges. Pat would like to hold a board meeting within the next two weeks to address these issues and would like for Chris to come up with the direction that the meeting should take.
Frame the Right Problem
In this case study there are many issues that can be addressed. One would be that medical errors cause death. Medical errors causing death could lead to other problems. With rising costs and fewer patients to fill the beds, the hospital would have to close its doors. These are major problems and concerns that would affect patients and medical professionals alike.
Describe the End State and Goals
Ideally there would be no mishaps within the hospital however; the reality is that thousands of deaths each year are due to medical errors. The goal of Faith Community would be to get all employees in the same mind set. Regardless of their personal beliefs employees of Faith Community Hospital need to follow a standard code of conduct. If a patient refuses services, an employee should not be allowed to administer the treatment. Likewis ...