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A Report on Knowledge Management Systems
1.0 Introduction
Over the years Knowledge Management has been defined in many different forms by various people such as Swan et al 1999 and Hibbard. One of the best, simplest definitions which we have come across when conducting our research is, ‘KM is getting the right knowledge to the right people at the right time so they can make the best decision.’ (Petrash in Jashapara 2004). In the modern world in which we live where technology is advancing at an astonishing rate it is extremely important for businesses to invest in knowledge management in order to survive in the competitive environment. Knowledge management is extremely useful as everything is now becoming computerised therefore specific information can be located using a simple search function. On a business and personal level new lessons can be learnt everyday which can then be used to eradicate repetitive errors in the business environment.
2.0 Types of Knowledge Management Systems
Various research and reading has provided six knowledge management systems which can be identified as; Document Support Systems, Decision Support Systems, Group Support Systems, Executive Support Systems, Workflow Management Systems and Customer Relationship Systems (Jashapara 2004). What is evident from these systems is that they all incorporate a supportive nature, developed to assist different areas of business activity. A common trait within knowledge management systems is that they are predominantly computer based, and this raises issues regarding user-friendliness with developing technology which will be discussed within the report.
2.1 Document Support System
Document Support Syste ...