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While the pressure at Nordstrom may be somewhat unique, their problems with work disenchantment are not unique. A recent issue of Fortune documented the fact that this disenchantment is not just a problem with employees but with middle managers as well (Farnham 1989). The Opinion Research Corporation surveyed 100,000 middle managers, supervisors, salespeople, technical, clerical, and hourly workers of Fortune 500 companies in 1988. They found that from 1983 to 1988, the confidence of personnel in upper management had declined remarkably. With the exception of the sales group, employees believed top management was less willing to listen to their problems than five years earlier. This conclusion is supported by the research of Foster Higgins and Company, an employee-benefits consulting firm, which found that only 45 percent of large employers made regular use of worker opinion surveys (Farnham 1989). In general, employees feel that top management accorded them less respect than in the past. They also thought less of top management's ability and were less positive about the information top management was putting out.
One story after another describes not
While the pressure at Nordstrom may be somewhat unique, their problems with work disenchantment are not unique. A recent issue of Fortune documented the fact that this disenchantment is not just a problem with employees but with middle managers as well (Farnham 1989). The Opinion Research Corporation surveyed 100,000 middle managers, supervisors, salespeople, technical, clerical, and hourly workers of Fortune 500 companies in 1988. They found that from 1983 to 1988, the confidence of personnel in upper management had declined remarkably. With ...