The case analysis of Mrs. Garcia
Employee theft is a problem that exists in every type of business. There are very few
areas of businesses that go through years of loyal employees and are totally unaffected by
inside jobs. Unfortunately, this is the reality of the world today and the current situation
for businesses of all magnitudes is that security must be taken seriously and be prevalent.
In the Mrs. Garcia case the dilemma is that a supposedly loyal employee withheld tips
and withdrew money from the register. Also, if she is fired for theft everyone in the small
town will find out and her ability to relocate to another job in town will be futile.
This particular case is not as simple as it appears; there are two main problems and
several underlying problems that need to be addressed to resolve this case. The main
problems that occur in a case are placed in the Macro segment and the smaller more
minor problems are referred into the Micro section. The major setbacks that should be
identified immediately are the theft by Mrs. Garcia and how the management should react
to the predicament they have been placed in. The problems that will reside in the micro
section are the constant complaints from Mrs. Garcia about low wages, the cash
shortages, and last but not least, the reasons why Mrs. Garcia stole from the restaurant. In
a survey that was administered by National Computer Systems (NCS), ¡§the company
surveyed more than 1400 employees from eleven different restaurants and determined
that the average annual theft per employee is $218¡¨ (restaurant.org). Basically, what this
states is that anyone regardless of their stature within their company has the ...