Case Study I3
Johnson & Johnson: Building an Infrastructure
to Support Global Operations Analysis
Jonet Prevost-White
Strayer University
Introduction
The Credo
Since 1935 Johnson & Johnson's credo embraces the idea of true customer service, giving the consumer the best product in a timely manner at a fair price It also states how the company must constantly "purchase new equipment" to keep up with times to create an honest "return" (Johnson & Johnson, 2005) Many businesses today would go a lot farther should they adopt such a business motto they could hold themselves and their employees to everyday.
General Robert Wood Johnson and his two brothers began a company in 1885 that would go on to help revolutionize the surgical and medical fields with their innovative products. Johnson & Johnson, with approximately 109,900 employees, is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. Johnson & Johnson has more than 200 operating companies in 57 countries, selling products throughout the world. (PR Newswire 2005) , Besides making and marketing a great product, J & J has won numerous awards on being a top diversity employer, a top company for working moms , and a large contributor to organizations that support women and girls. (Johnson & Johnson, 2005)
It is no wonder that such a large corporation would find it necessary, in today's high tech world of mass telecommunications, to solve the need for all of their businesses to have a cross-company infrastructure. J & J seeks to have all of it's companies sharing like product information, customer data, invoicing procedures and c ...