Gap Analysis: Global Communications
Denise Durant
MBA 500
University of Phoenix
Professor Karen Klamm
October 7, 2006
Gap Analysis: Global Communications
Introduction
With the rapid technological advances in the telecommunications industry that demands globalization to increase market share, decrease labor costs while simultaneously boosting the employee morale is undergoing significant changes. The determining factor is the rate of the economic growth necessary to improve revenue profits for stockholders. The move from a domestic telecommunications company toward an international and global organization will allow for the development of new processes that must be continuously testing to be successful.
The paper will detail the issues and concerns while providing the opportunity realization to re-improve the processes specifically the communication challenges that are inevitable with such a global change. In addition, the leadership team needs to manage not only the stockholders’ expectations but those of its employees who continue to be a competitive advantage to the company.
Situation Analysis
Issue and Opportunity Identification
There were many issues in the Global Communications scenario that became opportunities realization (problem-solving). The issues are mapped in Table 1 in this paper and will be included and expanded in this section.
Issue 1. Diminishing returns in GC stock with a loss of over 50 percent within the past three years.
Opportunity – GC must develop a plan to restore confidence to the stockholders through the restructuring of the organization and expand jobs through outsourcing in order to cut costs with cheaper labor services from Ireland a ...