Generic Benchmarking: Intersect Investments
The impact of September 11th put the year in affected many areas of every community nationwide. One area affected was the financial services industry, creating a volatile and chaotic climate for investment companies. Intersect Investment Services was no exception. Although Intersect Investments has managed to survive through trying times due to a decline in sales and customer satisfaction, a need for change was evident. A new vision was created to offer customer intimacy as well as increase sales by offering an array of new products and services. In order to implement successfully this new vision, organizational changes must also occur. While the transition proved to be challenging, the Leadership Team was successful in changing the infrastructure to keep up with their changing environment.
Intersect Investment Services is not alone in their pursuit to resolve obstacles to better the organization. Below are a few examples of other organizations that had internal issues that were identified and resolved to prevent the company from failing in their individual industry.
Proctor and Gamble and Starbucks – Transformational Leadership - Huong Dunn
The first company that faced similar issues to Intersect Investment Services is Proctor and Gamble (P & G). In 2000, Proctor and Gamble’s stock prices fell as much as 52%. Employees were blaming lack of leadership and lost trust in leadership confidence. Retirees were also scared because their keep the wording formal---nest egg had lost more than half their value. “The biggest crisis at P&G in 2000 was not the loss of $ ...