InterClean: Optimal Solution and Implementation
University of Phoenix
Human Capital Development/MBA 530
December 7, 2006
InterClean: Optimal Solution and Implementation
American engineer and inventor Charles F. Kettering once noted, "A problem well stated is a problem half solved" (Thinkexist, 2005, p. 2). Kettering makes the point before a problem can be solved, the proper problem should be defined. In the 9-Step Problem Solving Model, InterClean has the opportunity to frame the right problem along with gaining the knowledge needed to solve multidisciplinary and multifaceted opportunities.
The 9-Step Problem Solving Method is the best approach to analyze the InterClean situation and develop the appropriate problem definition for the scenario. To begin, the method includes a description of the overall background of the situation, including issue and opportunity identification along with the stakeholders' perspectives and any ethical dilemmas associated with these perspectives. The method continues with a unique definition of the problem and the identification an end-state vision. Alternative solutions are addressed along with risks and mitigation of the risks. Finally, the method concludes with the appropriate implementation plan and the project's results. Step one identifies the background of the situation facing InterClean.
Situation Background
InterClean is a front-runner in the eight billion dollar institutional and industrial cleaning and sanitation industry. InterClean's CEO, David Spencer, wants to lead the company in the direction the industry is currently heading. Cleaning companies are turning to organizations who are "providing turn-key solutions including product training for employees, regular moni ...