Chapter 1
Introduction
Today’s business environment produces change in the workplace more suddenly and frequently than ever before. Mergers, acquisitions, new technology, restructuring and downsizing are all factors that contribute to a growing climate of uncertainty. Jobs, health, even marriages can be placed at risk, jeopardizing productivity and profitability.
People have deep attachments to their organization, work group, and way of working. The ability to adapt to changing work conditions is key for individual and organizational survival. Change will be ever present and learning to manage and lead change includes not only understanding human factors but also skill to manage and lead change effectively.
National Commercial Bank, Jamaica
National Commercial Bank (NCB) is the strongest capitalized bank in Jamaica and the market leader in foreign exchange trading, pension fund management, stock-broking and credit cards. NCB is regarded as a pacesetter in the financial sector, being the first in Jamaica to introduce local proprietary credit cards, private label, co-branded, and international credit cards. NCB provides a world of financial services to its clients, both through its strong network of branches and subsidiary companies.
The bank has a long and colourful history dating back to 1837 when the Colonial Bank (predecessor to Barclays Bank International) opened for business on Harbour Street, downtown Kingston. In 1977, the Government of Jamaica acquired the shares of the Bank and changed its name from Barclays Bank to National Commercial Bank Jamaica Limited.
Today, the NCB and its subsidiaries are one of the largest financial services groups in Jamaica providing a wide range of services. The subsidiaries are:
1) N ...