Executive Summary
This report covers and is based on the Evaluation of the UWS library system at Parramatta campus in evaluating this system we aimed at classifying the library system as an Information system (IS) and determining its strengths and weaknesses. . The report also provides the reason for why meeting the users’ needs is an important criterion that all information systems must meet and how information that is being collected from users is important to business’ in achieving their goals and objectives. One of the most important sites for a university community is the Library, both in a physical sense and a virtual sense; therefore it is very essential for the system to work sufficiently well.
In the evaluating process of the system we first recognized there is both a virtual library based upon a website and the physical library system which is based in the actual library.
There after the evaluation process consisted of step-by-step plan to evaluate the on-line library system of the six major sectors which consist within the IS.
The main purpose of evaluation of these were to determine whether the service was reliable where users and most importantly students can rely on, which are as follows: responsiveness, promptness and helpfulness to all users, assurance, competence and credibility empathy, common understanding and good communication. In order achieve accurate and precise results in the above sectors an evaluation form was conducted of all demographics of Blacktown campus, to define the problem, analyse findings, report findings, recommend if necessary. In order to improve the information system of the library.
Also there were few considerations that needed to be undertaken regarding the design of the layout, content ...