Human Capital Concepts Worksheet
Concept Application of Concept in the Scenario Reference to Concept in Reading
HRM System Design and Evaluation: The Process InterClean, Inc. is part of the institutional and industrial cleaning and sanitation industry. David Spencer, President and CEO, wants to be the leader in the industry, through a proposed acquisition of EnviroTech, Inc. and remodeling the sales force. David knows to be successful that the sales representatives will need to not only be knowledgeable about the products, but also about solutions to streamline the cleaning process and environmental safety requirements.
“Your success as a manager and business leader will largely depend on your ability to improve business results through people” (Dreher & Dougherty, 2001).
“General managers must be able to recognize and implement superior human resource management (HRM) systems” (Dreher & Dougherty, 2001)
Organizational Capability
Having a competitive advantage for InterClean would make the company the leader in the sanitation industry. The ability to train and improve their current sales staff is a key factor to gaining a competitive edge. Other factors will include improving technology and new products and services. “The traditional way to think about gaining competitive advantage has been to focus on a company’s financial, strategic, and technological capabilities. Dave Ulrich and Dale Lake argue, however, that for contemporary businesses these traditional means of gaining competitive advantage must be supplemented by organizational capability – the firms ability to manage people to gain compet ...