An organisation, is but a collection of people from different cultural backgrounds, they have different sets of values and ideas. Individuals look at situations or prob ems in organisational life from their unique perspective, which is a result of the circumstances within which they have grown.
Causes of conflict :
• Differing values (eg conservative v/s progressive minded)
• Differing perspectives (eg limited v/s broad, domestic v/s international)
• Differing ideas (creative v/s mundane)
• Different styles of solving organisational problems.
• Differing agendas (sometimes hidden ones)
• Differing attitudes (rigid v/s flexible)
• Differing objectives and goals.
• Differing circumstances.
How to manage conflicts in an organisation :
Let us simulate the situations under which the conflicts occur in an organisation. Basically there could be three situations in an organisational context.
1. Conflict with the boss.
2. Conflict with colleagues/peers.
3. Conflict with subordinates
1. Managing conflict with the boss :
All of us have read the famous rule,
Rule no. 1 Boss is always right.
Rule no. 2 In case the boss is wrong see rule no. 1.
This is not to say that one has to be yes man all the time. When ever you face a conflict situation with your boss consider the following approaches.
(i) Appreciate wider perspective : The boss has wider perspective than you, therefore please consider whether there is
something you are not able to visualise that your boss has visualised?
(ii) Do not offend h: Every boss is sensitive to maintaining his au ...