o Review and appraise all staff
o Hold training session in Midland ? Health & Hygiene, use of products, COSHH
o Review room inspections ? pros and cons
o Assign each team member individual responsibilities ? having an "accountability" will give each person an achievable goal and something to feel responsible for
o Introduce incentives
o Brainstorming sessions ? how a customer sees a room, customer complaints etc.
o Issue formal training
o Set targets with laundry, consumables and usage of cleaning products etc.
o Questionnaire for ideas regarding their job and its responsibilities
Responsibilities
Laundry
o Count of dirty laundry
o Count of stock levels
o Maintenance of laundry
Targets set for laundry stock used.
To check laundry is used effectively.
Cleaning Products
o Maintenance of cleaning cupboards
o Control of stock levels and appropriate use of cleaning materials
Targets set to control stock levels & wastage.
Consumables
o Correct storage and stock rotation
o Stock control and distribution
Set targets for distribution levels.
Control wastage and loss of stock.
Maintenance
o Daily room checks
o Maintenance duties up to a basic standard ? changing light bulbs, picture hooks, paintwork
Set targets to reduce maintenance work.
Control and undertaking of maintenance.
Housekeeping Questionnaire