Problem Solution: Global Communications
Global Communications is facing the brink of extinction because of low stock prices and falling sales. The reader will notice the steps involved with University of Phoenix problem-based learning. This paper consists of the situation analysis, problem statement, end-state vision, alternative solutions, analysis of alternative solutions, risk assessment and mitigation techniques, optimal solution, implementation plan, and evaluation results of Global Communications situation and problem. The results will include a communications process that will allow Global Communications to develop a strategic relationship with their employees and openness with all stakeholders.
Situation Analysis
Issue and Opportunity Identification
As Global Communications advances toward the brink of a potential lawsuit with the Technology Workers Union, there were several things that led to the issues and opportunities as outlined in Table 1.
First of all, the scenario states that Global Communications cut their health and education benefits by 20%, therefore one can assume that the Technology Workers Union must have been upset and more than likely thought that all GC cared about was increasing profits. This conclusion due to evaluating the information sources displayed in the scenario. The Union's interpersonal trust for Global Communications showed in the scenario because "communication is likely to be distorted when people do not trust each other," (Kinicki and Kreitner, 2004, p. 525). However, because of this issue, an opportunity arose for Global Communications to work on their interpersonal communication with the Union. After all, "effective communication is vital to all organizations because ...