Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
University of Phoenix
Problem Solution: Global Communications
Global Communications (GC) is a telecommunications company that is struggling to maintain a competitive edge in the industry. The company’s profitability has been affected by an ever-increased market of providers. Global Communications is studying ways to increase profit, while implementing cost-cutting measures.
While it would appear that GC is on the right track by providing expanded services and by reducing costs via outsourcing of call centers, there are major flaws in GC’s approach. There is a severe lack of research. GC also has serious communication issues, which will ultimately compromise its ability to effectively move forward.
This problem solution research paper will look at the issues and opportunities facing GC. Major stakeholders will be identified. The problem statement and end-state vision will be clarified. Alternative solutions will be selected and analyzed for maximal outcome. To aid GC with a problem solution, the optimal solution will be identified, with an accompanying implementation plan. Finally, there will be an evaluation of results section to establish exactly how to measure the proposal’s success against the end-state goals.
Situation Analysis
Issue and Opportunity Identification
Global Communications is facing too much competition. Local, long-distance and international markets are all competing for the same business. Cable companies, offering package deals, especially hurt GC. Global Communications is now looking for ways to become a viable leader in the global marketplace.
Global Communications has the opportunity to realize g ...