Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Introduction
Global Communications is a telecommunications company. Over the last three years it has experienced a devaluation of its stock – the competition in the industry has become even greater. In order to remain competitive the company is faced with making tough decisions, both ethical and moral, which will affect everyone from employees to Senior Management. How the company is going to proceed remains to be seen.
This paper will attempt to briefly explore a situation analysis identifying issues and opportunities; a stakeholder perspective and ethical dilemmas summarizing the differences between stakeholders; an end-state-vision which reevaluates the direction of the company; and a gap analysis which evaluates where the company is and what it has to do to accomplish its goals.
Situation Analysis
Issue and Opportunity Identification
Global Communications is a telecommunications company. Over the last three years, the companies stock has dropped from $28 a share to $11 a share; in addition to this, it faces fierce competition with local, long distance and international markets. To combat this, Global Communications senior management team has decided to implement cost saving features by moving its’ call centers abroad – which will save the company 40%. It now faces the dilemma of losing talent and productivity as a result of moral decline. This will affect the company’s ability to meet its goal of transferring its operations abroad and being able to satisfy its customers’ demands so that it can remain profitable.
Concept
Global Communications stock has fallen from $28/share to $11/share. Profit realization can be accomplished through cost cutting measures. Over 30 ...