Problem Solution: Global Communications
Global Communications (GC), once a leader in the telecommunications industry, has fallen on hard times due to increased competition. Global Communications stock price has dropped significantly in last few years. In an attempt to increase profitability and be competitive, GC plans to provide the wireless and video services. GC is looking to improve profitability through reduction in costs by outsourcing part of customer service jobs (University of Phoenix, n.d.). This paper will discuss issues, opportunities, and analyze alternative solutions.
Situation Analysis
Issue and Opportunity Identification
Global Communications has been experiencing a significant decline in its profitability over the past three years. Telecommunication market is saturated with many providers. Cable companies are able to provide local and long distance services just as Global Communications has done in the past. The senior leadership was asked to create a cost-cutting plan that would increase the company’s profitability. GC management identified a plan that would put the company in the international arena by outsourcing their call centers to Ireland and India (University of Pheonix, 2007). See Table 1.
Stakeholder Perspectives/Ethical Dilemmas
The different stakeholder groups have valid concerns and perspectives with the past chain of events occurred at GC. The three different stakeholders all have different interest and values related to Global Communications. Ethical dilemmas are evident when assessing the different values represented by the different stakeholders (University of Phoenix, n.d.). See Table 2.
Problem Statement
Global Communications has been experiencing a significant decline in its profitability over the pas ...