Problem Solution: Global Communications
The success of any organization has a great deal to do with how well the organization adapt to changes in a specific industry. Whether the changes are to create growth or to reduce cost, the process by which they reach a solution is critical. In this paper I will identify issues that cause Global Communication to lose their competitive edge and identify opportunities that would improve Global Communication.
Situation Analysis
Global Communication begins to lose their competitive edge in the telecommunication industry. To remain competitive, Global Communication had to develop new products and outsource jobs to India and Ireland. As a result, Global Communications found themselves having to deal with many issues. They had issues with the union and with the employees. The issue with the union was how Global Communication withheld information about outsourcing jobs to India and Ireland. When the union did find out it was too late. The issue with the employees was telling them a layoff was coming.
The stakeholders in the scenario are Global Communication, Employees, and the union. Global Communication interests were to create growth through offering their customers new products in order to compete in the telecommunication industry. Global has the right to do whatever is reasonable to stay afloat in the telecommunication industry.
Regarding values, Global Communication had a positive image in the public as a company that cared about their employees. The employee’s interests were to continue as employees with Global Communication. Employees at Global Communication have a right to be treated fairly. The values of the employees could be described as being loyal. The union interests ...