Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
University of Phoenix
Problem Solution: Global Communications
The world of communication has changed rapidly over the years. The ability to communicate well is vital for a business. Global Communications had a major breakdown with both employees and the union. This analysis examines and evaluates potential gaps that exist between product diversity. One aspect of evolution of technologies has been the increased viability of the Internet. Partnership with wireless provider takes advantage of these developments to provide global, rapid and efficient communication. Workforce diversity has brought new communication challenges ahead for Global Communication. The media criticism has hurt Global Communications reputation. The mission of this analysis is to promote revenue and a better image for Global Communication.
Situation Analysis
Issue and Opportunity Identification
One issue Global Communication faces is heavy competition in the telecommunication industry. The declining stock price has diminished returns and speculating about the industry¡¦s ability to rebound. Global Communication wants to expand business and outsource the call centers to India and Ireland to reduce labor cost. The new centers will reduce unit costs for handling calls by nearly 40%. Competitive advantage comes from Global Communication¡¦s loyal employees; layoffs will cause a major morale issue and impact productivity. When morale is low competitors might come after Global Communications best people.
Global Communication can effectively manage conflict to keep in touch with new developments and create solutions appropriate for new threats and opportunities. ...