Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
George
University of Phoenix
Gap Analysis: Global Communications
Global Communications is a telecommunications company that is trying to survive in an industry that is highly competitive. To do this they want to become an international company which will increase profits and revenue while creating more jobs in the future. This means that they will have to downsize call centers in United States and outsource work overseas. They have brought in new people on the senior leadership team who specialize in the task that need to be preformed to allow the company to reach these end state goals. The other members of the senior leadership team have good working relationships with the key stakeholders involved in the situation. Communication will be the most important factor in this change of direction and the members of the senior leadership team that have these relationships will be important in this. Communication is the key to having a successful organization.
Situation Analysis
Issue and Opportunity Identification
Global communications is a telecocommunications company which is in an industry that is dropping off. Stockholders are starting to complain about diminishing profits and are speculating on the industry's ability to bounce back. Three years ago the stock price was at $28 per share today the stock price is valued at $11 per share. The company is under tremendous economic pressure to increase profits. The problem with the industry is there is too much competition. Local, long-distance and international markets are all competing for the same business. The industry suffered a huge setback whe ...