Gap Analysis: Global CommunicationsKaren ThomasStratford University Global Communication is an industry that can be a risk that managers face array of challenges when their companies embracing foreign ventures (Ives, Jarvenpaa, Mason, 1993). Global Communication can have several challenges that a company can face. Challenges can include layoffs, cost-cutting, competition with marketing revenues and language barriers. The language problem will probably hit during the first call overseas, if customers are lucky the receptionist will speak English (Small, 1996).Global Communication is an industry that is growing fast and beginning to have an effect on many jobs in different types of companies. Global Communication is starting to incorporate different telecommunication tools into one program that will be helpful to the consumer. This has been causing a major shift for competitors and job security for the employees, allowing for jobs to be recreated in other countries and...
Gap Analysis: Global CommunicationsGlobal Communications is a telecommunications company that was once an industry leader. Other companies have made adjustments to drop Global Communications to the middle of the pack. Now it is their time to make necessary changes to remain profitable and competitive. They are introducing new products and services to reach a global customer base. Global Communications also wants to outsource its' technical call centers to Ireland and India. Outsourcing will lead to a reduction in costs and more expertise in technical support. The biggest challenge facing Global Communications is the care and concern of their current employees, who will most likely lose their jobs. Situation AnalysisIssue and Opportunity IdentificationGlobal Communications realizes that the telec.. ...