Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
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University of Phoenix
Gap Analysis: Global Communications
Global Communications, a leader in the telecommunications industry wants to expand into global market due to competitive pressure and looking to maximize profits and reduce cost by layoffs. This paper identifies the issue that led to the problems and the opportunities, the dilemmas facing stakeholders, employees and the Union, and establishes the end goal and course of action. The paper will use the problem- based diagnostic approach, analyze alternative solutions, and understand a solution.
Situation Analysis
Issue and Opportunity Identification
Global Communications, who at one time was a major company in telecommunications was challenged with stockholders complaining of failing returns and depreciated stock values. An abundance of competition was aggressively growing with local, long distance and international markets vying for the same business, and the cable companies were offering complete solutions with cable television, high speed internet service and digital telephone service packages together. Global Communication is on a current mission to reposition it self to become a global leader in communication. The opportunities will come from outsourcing and forming new call centers ...