Gap Analysis: Global Communications
Global Communication is a company that is facing a financial dilemma and needs to exhaust all avenues to find a reasonable solution. The company needs to improve profitability, increase stockholder value, and cut overall cost. Additionally, Global Communication situations become more complex when dealing with its employees and a union. The company is suffering internally do to the lack of communications between its Leadership Teams. The company needs to deal with this and make the appropriate organizational adjustment.
Situation Analysis
A severe financial impasse has forced Global Communication to make some tough decision with regards to the business and its employees. Global Communications has created an alliance with satellite providers. Competition in the local and long distance markets Global Communication has decided to lay off many employees and outsource their technical support call center to India and Ireland. Consequently, they made this decision with out involving the union and seeking the advice of some of its well-experienced and knowledgeable members of its Leadership Team.
Issue Identification
Global Communication will not survive unless some drastic measures are taken. In order to reduce cost two measures were taken, outsourcing and layoffs. The company decided to relocate some employees with a ten percent decrease in salary, and layoff the rest. Moreover, relocating the technical support to Ireland and India and scaling back domestic call centers has caused a problem with the union, whereas they feel that all opportunities were not exhausted. They were not even evolved in the process at all. What other options could Global Communications look at to resolv ...