Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
Hope Bradley
University of Phoenix
Gap Analysis: Global Communications
In this paper, one will find a gap analysis between Global Communications (GC) senior management and other key stakeholders in the organization. The current situation is that of Global Communications, a telecommunications company that is in the need of changing its strategies of competition in the growing market in order to maintain its presence in the industry. If changes are not made, Global Communications will no longer exist in the ever growing telecommunications market. This change consists of outsourcing and forming new call centers that will increase technical sophistication and improve profits along with increasing the company's growth. The decision to do this has caused an issue within the organization due to the lack of communications between senior management and key stakeholders (Union/employees) as to where this strategy leads to downsizing and the loss of jobs, loss of benefits, and pay cuts for those who will be relocated. This decision clearly shows that the stakeholders involved have different interests and values than that of senior management's. Because of the differences in point of views within the company, an analysis is needed to form a solution to the problem that Global Communications has in the organization. The problem solution to GC's issues lie in the implementation of effective communication and involving all key stakeholders in the decision making processes that relate to company's wellbeing and changes. GC should use the Nine-Step Problem-Solving model as an aid in resolving their current issues that lie ...