Situation Analysis
Issue and Opportunity Identification
Global Communications is in the telecommunications industry. They provide telephone service to local and international consumers. The scenario studied involves five key issues; the company agrees to outsource technical help centers overseas, job loss is pending. GC managers did not communicate entirely with the workers union. Senior members can not agree with implementing a new plan as a whole. A decision was made without consulting all parties. The new look of the company could cause customers to not trust the brand name.
Stakeholder Perspectives/Ethical Dilemmas
There are three stakeholders invested in the Global Communications scenario; senior management along with the shareholders, Technologies workers union and the customers or clients who keep the company in business. All three parties have different perspectives and dilemmas addressed. Senior managers and the shareholders of GC interests include the following; the common purpose is to compete with other telecommunication companies and to increase the profits in all areas of business. GC has the right to change policies and or procedures to keep the company competitive. Values causing ethical dilemmas: cooperation, integrity, and accountability. Management accountability is the expectation that managers are responsible for solving problems within the company, employee’s needs and to increase productivity. (NATIONAL PARK SERVICE, 2000).
Technologies workers union interests are based on the employees they represent. The union has a right to protect the wellbeing of the worker and issue complaints when needed. Union leaders are expected to uphold integrity, their social responsibility to each work ...