Introduction
With the rapid increase in technology, telecommunication companies need to ensure that they are provided services and support that allow them to maintain a competitive advantage. Small business and consumers rely on telecommunication companies to provide services and packages that make the daily operations of a business or personal activities flow smoothly. In order for a telecommunication company to be successful at providing optimal service, resources and technology need to be optimal.
Global Communication is a telecommunication company attempting to expand its services to small business and consumers. Global Communications recently encountered a drop in stock value. This decline prompted management to evaluate Global Communications ability to recovery from the decline. Global Communication needs to increase profit and expand its global market.
Our team will analyze Global Communications situation and provide an overview which identifies the issues, opportunities and the stakeholder perspectives. A problem statement will be provided and a description of Global Communications aspirations will be described. The end state goals will be discussed and a gap analysis will provide possible solutions for Global Communications.
Situation Analysis
One of the several issues that Global communications is dealing with is small and lesser returns and reflecting on whether or not the industry has the ability to spring back from the economic decline they have been experiencing. Not having the competitive flexibility in dealing other industry leaders, (i.e. local, long distance and international markets) competing for the same business. The other troublesome issue that Global communications has ...