Gap Analysis: Global Communications
I plan to present an analysis of Global Communications. Global Communications has several problems facing them by trying to be a major global force; however they were behind in the technology they were providing to their consumers. In this Gap Analysis, I plan to address the major issues facing Global Communications, those stakeholders who will be affected by the decisions of Global Communications, the ethical dilemmas presented by the decision made by the company, and I will finally state the company’s end state goals.
Situation Analysis
Issue and Opportunity Identification
Global Communications has several issues regarding their company. To begin with, the stock of the company went from $28.00 per share to $11.00 per share within three years. One reason for this is the mass competition Global Communications has with telephone and cable companies who offer bundled packages for phone, television, and internet services. In order to become a more profitable company, Global Communications has decided to cut costs by outsourcing the technical call centers to Ireland and India, which will cause a large layoff or relocation of some employees. Relocation causes a separate issue, these employees will have to take a 10% pay cut if moved to another facility. Another major issue that Global Communications faces is they did not communicate or work with the Union in order to find a better solution for the employees or the company, after the Union gave up many benefits in the last contract negotiations. Global Communications should have communicated with the Union as soon as they started thinking of outsourcing any positions. "By improving decision making, knowledge management, employee needs and coordination; company can progress a ...