Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
Erik Spencer
University of Phoenix
Gap Analysis: Global Communications
Global Communications has decided to outsource its technical support and layoff employees. The Senior Leadership team did not inform the Union before they pursued the plan. I will discuss the issues that have surfaced and the opportunities that Global Communications must realize to become successful. The issues include the lack of communication because of filtering and media richness, compounded with increasing rumors from the grapevine. "Communication refers to the process by which information is transmitted and understood between two or more people. We emphasize the word understood because transmitting the sender's intended meaning is the essence of good communication."(McShane and Glinow, 2005 p. 5-6)
In this scenario, three stakeholders have dilemmas and their interests and values are factored into their decision making. I think by improving their hierarchical communication and being able to negotiate by compromising will help. I have a vision and goals and if they are successful they would ultimately create a global presence in the industry for Global Communications.
Situation Analysis
Issue and Opportunity Identification
Global Communications has a variety of issues that should be looked at as opportunities to improve their communication. Media Richness is a concept that needs to be addressed, by using the proper type of communication it can resolve issues and misunderstandings more effectively. Filtering can be detrimental to a company especially when the CEO wants to only f ...