Gap Analysis: Global Communications
In an ever changing telecommunications industry Global Communications is trying to change its structure to keep up with the new industry. They have created a strategy for globalization that is not viewed by everyone as positively as the company would like. They are facing many obstacles in their pursuit for globalization. Global Communications has come up with a plan to outsource their call centers to India and Ireland. They are also planning on restructuring the remaining workforce. Unfortunately, this resulted in many layoffs and has cause friction with the union. This has raised several challenges and opportunities for Global Communication to become a leader in the telecommunications industry again.
Situation Analysis
Issue and Opportunity Identification
There have been several issues and opportunities that Global Communications have faced in their attempts for globalization. First, the company has to expand on their products. It has been said that other countries have more advanced technologies then in the United States (Global Communication Scenario, 2007). This reason is why they are outsourcing call centers to India and Ireland. By moving their call centers to these countries will allow them to offer the customers for products and able to expand on their currents products. This will help raise their profits as well as their price of their stock. That is why this plan seems to be a must for the company to stay a float. The plan was approved by the board members as they believe this was a way for them to become an industry leader again.
While instituting their new plan will benefit the company as a whole it will hurt many of the employees. This means that there wi ...