Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
MBA 500
January 2000
Instructor: MARK
University of Phoenix
Gap Analysis: Global Communications
Global Communications company was facing the same crisis and dilemmas of other telecommunications companies. There were many other telecommunication companies and competition is tight in this field. The company also saw more than a 50 percent decrease in their stocks. It is important that Global Communications take a different approach to help the company so that it can stay competitive in the telecommunication field.
In the past, Global Communications has had a reputation of taken care of their employees, but with the new approaches and directions they will be "going against the grain". Prior to these directions, they cut health and education benefits 20 percent. Now, employees are will loose their jobs and be laid off while others will take a 10 percent pay cut. Ultimately, Global Communications do not have any choice and they need to act quickly to stop the downward spiral, which could lead the company into bankruptcy.
Situation Analysis
Issue and Opportunity Identification
The competition in the telecommunication field has placed an extreme economic pressure and they have loss financial and customers in the market field when competitors offered compete package bundle solutions to its customers. For example, currently Earthlink, an Internet service provider, now offer Internet and phone. Verizon, telecommunication company, offers even more in their package bundles: telephone, cell phone, Internet, and cable.
Global Communications' decision to outsource call centers overs ...