Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
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University of Phoenix
Gap Analysis: Global Communications
Today is realities we live in globalization business and this situation involve different culture, language, system and law in world business.
Global Communications is a telecommunications company that was once an industry leader. Now Global Communication time to make necessary changes to remain profitable and competitive.
Global Communication senior leadership team has developed a new strategy in order to complete with its competitors and save company from financially problem because in three years the stock is value more than 50% depreciation. First, they are plan to introducing new products and services to reach a global customer base and also wants to outsource its' technical call centers to Ireland and India. And second plan, senior team has identified that will increase company's profitability with cost cutting that is mean reduce in salaries expenses and technical supporting.
They obtained approval to implement the plans but not without problems. The biggest challenge facing Global Communications is the care and concern of their current employees, who will most likely lose their jobs and will layoff. The senior leadership team did not consult and keep confidential any of their plans to the union representative or the employees prior to their plans.
Situation Analysis
Issue and Opportunity Identification