Introduction
"Management is the process of working with people and resources to accomplish organizational goals. Good managers do those things both effectively and efficiently. To be effective is to achieve organizational goals. To be efficient is to achieve goals with minimal waste of resources, that is, to make the best possible use of money, time, materials, and people."(Bateman and Snell p. 24, 2004)
Planning
The first key aspect to becoming a successful manager is planning or developing a strategic plan for any given situation or organization. A strategic business plan must be developed that can accommodate to all components of the business. Typically, brainstorming sessions occur between the executives or top level managers where both ideas and processes are developed to uncover new opportunities and overall company longevity. Delivering strategic value allows companies to retain current customers, penetrate new ones and operate with a dynamic that will separate it from others within the industry.
With my company being only 5 years old, it has become difficult to keep up with the growth. In my opinion, many of our current practices have already become somewhat ancient given that they were based upon a group of employees consisting of 15 employees. Now that we have quadrupled in size, we must revise our internal strategies so all employees are able to work with an overall goal in mind. Recently, the top level managers have created a Customer Care Group consisting of employees in all sectors of the company who have the most interaction with our clients. We hope to identify the elements of our business plan that appeal most to our clients and im ...