INTRODUCTION
Modern communication methods such as satellite TV, radio, and Internet made the world virtually a global village. Consumers and business customers worldwide are becoming increasingly accessible. Thus the competition is increasing in an enormous rate. There are no borders for the business and products and customers can get the product from any part of the world.
To build a lifetime relationship with the customers, corporations need to develop relationship with a lifetime customer and lifetime strategies. And to do so, they require relationship-marketing skills. Many business firms, including suppliers of marketing communication services as well as their clients are now adopting an integrated marketing communication method. They are increasingly adopting an integrated approach to their communication activities.
In the past companies often treated the communications elements as virtually separate activities. But current marketing philosophy holds that integration is absolutely imperative for success.
INTEGRATED MARKETING COMMUNICATIONS
Integrated marketing communication (IMC) is more than the coordination of a company's outgoing message between different media and the consistency of the message throughout. It can be seen as an aggressive marketing plan that capture and uses an extensive amount of customer information in setting and tracking marketing strategy of an organisation. Or it will be sponsoring special events in order to give specific message to their customers.
Wright (2000, pp 44) argues IMC as communicating with stakeholders both as internal and external channels for organisation. Internal stakeholders can be including employees and their family members, middle and senior management, trade unions, sharehol ...