ETHICAL FILTER WORKSHEET
Ethical Filter Worksheet
Student
University of Phoenix
Value
Personal Source
with Examples
Justify the Value's Position in the List. Include any challenges to employing these values consistently when making personal and organizational decisions.
Honesty I work with sales representatives on a daily basis and I had representative purchase equipment on the customer's behalf to supersede policy. Instead of telling the customer that they could not receive the equipment for free, the sales representative ate the cost. I caught wind of this and advised the representative he either stay honest with the customer or tell the truth or I would go to his superior with this information. The sales representative told the customer and rapport with the rep and the customer was established. By discounting the equipment and advising of the situation both parities were satisfied. I am choosing to place honesty as my first value because without it we can never get to the root of the problem. Without honesty, more problems can occur because everyone included in the decision making process isn't honest. In my personal life, I always look toward to hearing an honest answer. I believe it is easier to deal with honesty instead of lies.
Communication Due to poor communication, I received an escalation from a customer. Because the communication was not clear between the customers and sales the customers account was setup incorrectly. Once I conducted a conference call and spoke with both sales and the customer. Because of the great communication, each party was awar ...