Millions of patients and their families place their lives in the hands of medical professionals on a daily basis. These medical events range in severity from a simple cut or sprain to a major surgery and everything in between. Although many people view medical facilities as safe and free of risk, that is not the case. The quality of healthcare that the average patient receives is usually exactly what they were expecting and to the best of the physicians ability. However, there are times when errors or mistakes are made that result in serious complications. Unfortunately, many people experience a problem and it sometimes leads to death or serious injury. In May 2005, Elizabeth Weiss wrote, "As many as 98,000 Americans still die each year because of medical errors despite an unprecedented focus on patient safety over the last five years, according to a study released today."1 This is not the only source that exhibits such a large number. "The mortality resulting from medical errors each year in the United States is estimated to be between 44,000 and 98,000?accounting for more deaths than from motor vehicle crashes, breast cancer, or acquired immunodeficiency syndrome."2 These staggering statistics have driven the American medical industry (hospitals, nursing homes, doctor's offices, etc.) and the patients they treat to focus their efforts on improving the quality of their services. It is important for patients to be educated about their medical needs and the costs associated with them. It is equally important for medical professionals to observe the importance of providing quality care. The possibilities of medical mistakes are endless, but there are specific tools available to help improve the quality of healthc ...