Controls
There are a number of controls that will be implemented in order to insure operations are going smoothly and the Bed and Breakfast is performing to its optimal level while continuing to maximize profits.
Quality Control
Employee Training & Education
Since we are in the service industry our employees our extremely important for our success. The innkeeper will be the only employee so his training will be extensive to provide the best quality. The innkeeper will be trained not only in their specific operational duties but also in the philosophy and applications of our concept. They will receive extensive information from a professional chef and be kept informed of the latest information on healthy eating. Being and informed and diverse chef will be important because our innkeeper will have to be flexible to the needs of the customers. Special training will focus on understanding the local history of the area, acquiring an awareness of conversation, and knowing the proper procedures of servicing clients visiting.
Feedback Evaluations
To evaluate the overall quality control of the Bed and Breakfast we will provide each of our residents with a rating based surveys from 1-10. This survey will evaluate:
• cleanliness
• quality of food
• quality of the room
• quality of service
• Timeliness of service
• likeliness to return
• was the value and service worth the cost
• this experience compared to similar facilities (hotels and other B&B’s)
• overall quality
• additional comments.
We will s ...