Conflict can be defined as a state of disharmony between incompatible persons, ideas, or interests (Landsberger, 2002). It is also something we encounter on a daily basis, because not everyone has the same point of view or values. Most people have varying expectations of themselves, and those around them. Conflict itself is neither good nor bad; however, unresolved conflict can become toxic to an effective atmosphere or relationship. In order to effectively handle conflict, implementing certain strategies is a necessity in order to overcome, or deal with any type of conflict.
Dealing with conflict, or overcoming conflict, is also known as conflict resolution (Callahan, Benzing, & Perri, 2006). There are many criteria for a peaceful resolution. One of the most important aspects is ensuring that conflict resolution is a voluntary process. Each side, or all parties involved, must come together voluntarily, and work cooperatively on the issues. Each party involved should also feel that they can speak freely, are being heard, and are a critical part of the solution (Malcolm, 2007). This is especially important when a team effort is required. With multiple viewpoints, all opinions should at least be heard. However, all team members must also be willing to offer those opinions. Resolving conflict can not and should not fall onto one specific person in a team atmosphere.
Now that conflict resolution has been defined, and the initial aspect which must exist to begin conflict resolution has been identified, the sources of conflict should be described. There are three major sources of conflict. These include economic, value, and
Conflict Resolution 3
Conflict Resolut ...