Conflict Resolution 1
Running head: CONFLICT RESOLUTION
Conflict Resolution
Carla deRomano
Contemporary Management
Dr. P. Loyd
April 14, 2008
Conflict Resolution 2
Introduction
Problems occur everywhere, especially in a group related environment. While there maybe several types of problems that can occur there are just as many resolutions in order to solve them. The possibility exists to use an expert or someone of authority. It is also possible to solve problems at an unconscious or preconscious level (Adams & Galanes, 2006). However, when discussing conflict resolution there are three main points that should be considered and they are identifying and defining the problem, generating and evaluating possible solutions and then finally choosing and implementing the chosen solution.
Identify and Define the Problem or Situation
Before any ideas are presented, group members must know why they are there, and what it is they plan to accomplish. To find the best possible solution to any problem, the root of the problem must be known, well defined, and relayed to the entire group. Without accurately identifying the problem, the final solution may not be the best course of action to take. It is also quite possible that the group’s solution will only equate to a band aid fix. Ultimately, the group must come to a consensus on what the root cause of the problem is.
One way to identify and define a problem is to ask a series of questions. Agran and Hughes (1997) suggest starting with the following three questions:
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