Southwest Airlines
Conflict Resolution and Team Dynamics
Southwest Airlines has been in service since 1971, starting their company with flights between Dallas, Houston, and San Antonio. Together Rollin King and Herb Kelleher created Southwest airlines, and believed people should be able to fly at a reasonable rate, on time schedule, and when they want to get there (www.southwest.com).
Southwest airlines have won many awards over their 35+ years in service. One of the awards that Southwest has won the coveted Triple Crown award over 30 times. This award is for the best on time record, best baggage handling and the fewest customer complaints (www.southwest.com). They have been the only airline to consistently profit every year since its inception! Currently Southwest airlines are one of the largest airlines in service. They have over 450 aircrafts, service over 63 cities in the United States and consistently fly over 3,300 flights in a single day (www.southwest.com).
Southwest is made up of many different types of employees. They have pilots, stewardesses, ticket counter agents, baggage handlers, customer service representatives, and upper management. I believe that southwest has won so many awards and will continue to be a profitable company because they take care of their employees. They have focus groups and committees to help them organize and manage the company. Southwest provides its employees with training and development to improve their skills and customer service.
Southwest has hired outside companies to come in and facilitate training and improvement projects over the years. Southwest does not hire internal personnel for these positions because they want a fair and unb ...