Company Analysis - FedEx
Business definition
Federal Express (FedEx) is the world’s largest express transportation company. It provides fast and reliable delivery on a global scale, from delivering small packages up to vast bulk packaging. With the usage of air-and-ground network, fast and on time delivery are guaranteed. FedEx Express is the air-cargo division of the FedEx Corporation.
Business mission
FedEx will produce superior financial returns for share owners by providing high value-added supply chain, transportation, business and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.
Company goals
FedEx outlined three corporate and five major financial goals to guaranty future success.
Company goals are:
1. people/employee satisfaction
2. providing the highest possible service
3. combining these for a satisfying profit
People, Service and Profit. These three corporate goals form the basis for all business decisions the company makes.
FedEx financial goals are:
1. revenue growth 10% a year
2. to achieve 10% plus operating margin
3. to increase the Earnings per Share by 10-15% per year
4. to increase cash flow
5. to increase returns
Marketing goals
FedEx’s goal is to continuously improve its service for its customers. That means using imagination to address the customers’ needs which competitors (or ev ...