“In everyday language usage, management refers to the people in organizations who manage, and to the activities they perform.” (Fulop, Frith, Hayward 1992 p. 187) To be more specific, management is the process of organizing work activities with and through people to ensure the activities are completed efficiently and effectively (Robbins, Bergman, Stagg, Coulter 2006, p. 9). Through management, the goals of the organization or business are to be achieved. Henri Fayol, one of the most influential contributors to modern concepts of management, proposed that there are five primary functions for management, which consist of planning, organizing, commanding, coordinating and controlling. Nonetheless, the functions of commanding and coordinating have metamorphosed into leading (Crainer 2003).
However, some influential management authors believe that the classical management functions need to be update. Williams (2005, p. 7) updated the management functions and came out with four functions: making things happen; meeting the competition; organizing people, projects and process; and leading. To make things happen, it is essential to determine goals, planning ways to attain the goals, gathering and managing needed information to make superior decisions and also controlling performance to enable corrective action to take place if performance worsens. This function actually combined Fayol’s idea of planning and controlling. The thought of determining things to accomplish and developing plans to achieve goals is similar to function of planning suggested by Fayol, which is to define goals, establish strategy and develop plans to implement the strategy in order to reach the goals. Besides, Williams mentioned about controlling performance and corrective action, which is corres ...