Change Management Plan Paper and Defense
University of Phoenix
MBA520: Human Capital Development
Group: GA06MBA06
November 2, 2006
Change Management Plan Paper and Defense
"Change cannot be executed by merely announcing a new program. . . . Effective change must be built on the foundation that is already in the organization" (Kerfoot, 2005). In a fiercely competitive world, organization's that are willing and able to sustain change will reap the benefits of present and future. These changes will invade every level of the organization? the "culture, ideas, processes," relationships, processes and procedures, people (Kerfoot, 2005). With such substantial change on the horizon, how does an organization implement such change? What steps can be taken to mitigate the human factors? What role does leadership play in organizational change?
The telecommunications industry has gone through extensive changes within the last 20 years; deregulation, and eventually mergers and acquisitions. Along with these changes, companies have to increase their research and development (R&D), hire the best talent, become more customer-focused, and offer competitive products and services. CrysTel, an Illinois-based telecommunications company, is preparing for such an organizational change. The products they offer include data cables, wireless solutions and network development. CrysTel is planning to improve its offering of additional products and services to its customers on a regular basis. With the advent of the internet and wireless technology, any company that wishes to remain competitive must continually find ways to stay ahead of the competition.
Prior to any major change in organizational policy and procedure there must be a viable plan ...