Case Write-Up: Rusnak Insurance Company
In the Rusnak Insurance Company case, Charles Rusnak, founder of the company finds his company in a dilemma. Initially, his company had blossomed into a profit making company seeing revenue increase each year. From 1990 to 1998 the company's net profit grew by 400%. In 1999, revenue started to slip, and instead of getting an increase, the company found itself at a decrease in revenue. The problem was that although Charles had upgraded his information system in 1994 adding more computers, applications, as well as receiving new users began to slow the system down as memory and disk space was reaching its capacity. The slow system response had its employees complaining and to add to that, accounting reports took two days to fulfill. The company's growth outgrew the company's system capacity and something had to be done.
Charles Rusnak, current president, is one of the founders and of the company along with David Fowler. Founded in 1984, the company joined with three other small local insurance agencies and grew rapidly. In 1998, David Fowler retired and Charles ended up taking his share of the company which gave him joint ownership.
Charles Rusnak does have the experience to perform the tasks of his job, since he has been with the company since its birth. He's experienced technical problems in the past with the company's information systems and has made decisions to upgrade before as well as add more PCs, therefore he is very well capable of handling big company decisions such as this.
The sales people have an automated application to help them situate their customers and their needs for the right insurance policy which is necessary since a lot of paperwork may be needed as well as documentation. All the sa ...