Gap Analysis: Global Communications
Global Communication is trying to outsource some of their call centers to other countries. This happening it is causes issues and opportunities to arise within the organization. In this paper it will discuss concepts that face Global Communication, the stakeholder’s rights, values and interest; it will also discuss the end-state vision of the Global communication in the future. After reading this paper you should be able to know the issues and opportunities that Global Communication came face to face with. The solutions that might be the best for Global Communication to work on making things easier for them.
Situation Analysis
Issue and Opportunity Identification
Many events led to the problem that Global Communication is facing. One of the main events it where the lack of communication that occurred between Maria Antez, Vice President of the Technologies Union Workers and Global Communication. Maria was not told of the new outsourcing of the call centers to India and Ireland. She had to find this out from when the board got wind of it. This made her look very foolish in front of their employers. This event made it hard for global communication just to turn away from. This event caused the problem with the employees. This event should have been done different. They should have come to Maria so that she could have been more prepared to give explanation to her employees. This falls in the category with trust. If there is no trust in the company then no trust will become the down fall of the company. Another event that lead to problems within global Communication is lack of planning. Global Communication jumping from topic to topic and trying to cover so much ground in one setting had led to issues. Gl ...