Emotional Intelligence: Can it be taught in
Distance Learning MBA Programs?
Today, managers need more than just top notch technical and intellectual skills. Leaders in healthcare, business and technology are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. This paper will define EQ and EI and then explore why these skills improve workplace functioning. This paper will also explore whether distance learning programs can effectively teach EI to managers.
Emotional intelligence is the ability to accurately perceive emotions in self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions. (McCarthy, 2000) A leading expert on EI finds that "people good at managing relationships tend also to be self-aware, self-regulating and empathetic." (Goleman, 1999, 8) EI is especially important "at the highest levels of the company, where differences in technical skills are of negligible importance. In other words, the higher the rank of the person considered to be a star performer, the more emotional intelligence capabilities showed up as the reason for his or her effectiveness." (Goleman, 1986, p. 94)
Emotional intelligence is a crucial component of a successful business career and for effective group performance (Goleman, 1986). The core competencies required for emotional intelligence are "the perception of emotions (in self and others), the understanding of these emotions, and the management of emotions." (Feldman, 2001, 4) Success in the modern workplace requires teamwork and collaboration. Emotional Intelligence training is essential since most modern companies rely on teams of employees working together, rather than on ...